Client Satisfaction Policies

Guarantee Policy

At Tostadora El Dorado S.A., our purpose to satisfy the customer's taste with the best products and great services.

Delivery Policy

Simplicity is our objective on full filling your order. At Tostadora El Dorado, S.A. we ensure that it will be easy for you to place an order:

* Table of deliveries according to zones of convenience and package weight.

* All orders are send standard delivery anywhere in the world.

* Deliveries are processed by Interlink courier (UPS and Federal Express), in U.S.A. use United States Postal Service

If for any reason you are not 100% satisfied, contact us immediately by:

E-mail at info@triangulodeoro.com

Fax us at (506) 2235-8573

Call 1-800-969-2293

We will fully replace any article with which you are not satisfied or we will refund your money.

Privacy Policy

We are committed to protecting your privacy at triangulodeoro.com. The information we gather is used to process orders and to provide a more personalized buying experience. Please continue reading to find out more details about our privacy policy.

How to eliminate your name from our mailing list

If you prefer not to receive information from Triangulo de Oro, please e-mail us at info@triangulodeoro.com or write us at:

Tostadora El Dorado, S.A.

San Gabriel de Calle Blancos

Apartado No. 1742-1000

San José , Costa Rica

What information do we collect? What do we use it for?

* When you place an order we need to know your name, e-mail address, complete physical address, telephone number, credit card number and expiration date, and the shipping address for product delivery.

This helps us to process and complete your order and to notify you about its status.

* We are personalizing your buying experience using your previous orders to configure our recommendations about the coffees and articles that might interest you. We also monitor commercial trends of our clients and their use of the Web site to help us develop the shop's design and appearance so that your purchasing experience is comfortable and fruitful.

* When you register to receive information, all we need is an e-mail address where we can send the information you request. This is voluntary and we will not send you anything except what you have requested.

* When you participate in a contest or another promotional offer, we may ask your name, postal address and e-mail address to be able to administer the contest and notify the winners. Some contests may be handled as joint promotions with other companies or organizations; we cannot control what these entities might do with the information gathered.

* E-mail: We send a single e-mail message to confirm each on-line order you make, and occasionally we use the e-mail addresses to promote offers or other articles of interest to our clients, but only if they have agreed to receive this kind of information. We urge you to communicate with us by e-mail with your questions or comments.

* Youth under 18 years of age: Please obtain your parents' permission before contacting us. We would love to receive news from you and your parents.

* Heads of family: Triangulo de Oro urges children and youth to ask their parents before sending us any information. Software is available that can impede minors from transmitting personal information on-line without their parent's permission. There is nothing better than personal supervision of your children when they navigate the Internet.

What does triagulodeoro.com do to protect client information?

When you place an order or access information from your account, we offer secure server service. The secure server software (SSL) encrypts all the information that you enter before it is sent to us. And all client data that we gather is protected against unauthorized access.

All your personal information remains encrypted before being transmitted over the Internet.

Note: Most banks do not charge you for unauthorized use of your credit card or they limit your liability to $50 since this is the maximum responsibility allowed under the Fair Credit Charge Law. You should notify your credit card provider of any unauthorized use, according to the notification and procedural regulations of that provider.

Does Triangulo de Oro share information with third parties?

Client privacy is respected. Triangulo de Oro does not sell, rent or loan any client information to any third party.

All the information that you give us is kept under absolute protection and security, and will not be used in ways for which you have not given your consent. Triangulo de Oro may share summarized non-personal information with partners or third parties, but Triangulo de Oro does not sell or share any information about individual clients.

In summary

We are committed to protecting your privacy. The information we gather at our portal is used to facilitate purchases at triangulodeoro.com and to improve your total purchasing experience. We do not lease, exchange or sell your personal information to other people, organization or institution.