Client Satisfaction Policies
Guarantee Policy
At Tostadora El Dorado S.A., our purpose to satisfy the customer's taste with the best products and great services.
Delivery Policy
Simplicity is our objective on full filling your order. At Tostadora El Dorado, S.A. we ensure that it will be easy for you to place an order:
• Table of deliveries according to zones of convenience and package weight.
• All orders are send standard delivery anywhere in the world.
• Deliveries are processed by Interlink courier (UPS and Federal Express), in U.S.A. use United States Postal Service
If for any reason you are not 100% satisfied, contact us immediately by:
• E-mail at info@triangulodeoro.com
• Fax us at (506) 2235-8573
We will fully replace any article with which you are not satisfied or we will refund your money.
Privacy Policy
We are committed to protecting your privacy at triangulodeoro.com. The information we gather is used to process orders and to provide a more personalized buying experience. Please continue reading to find out more details about our privacy policy.
How to delete your name from our mailing list
If you prefer not to receive information from Triangulo de Oro, please e-mail us at info@triangulodeoro.com or write us at:
Tostadora El Dorado, S.A.
San Gabriel de Calle Blancos
Apartado No. 1742-1000
San José , Costa Rica
What information do we collect? What do we use it for?
When you place an order we need to know your name, e-mail address, complete physical address, telephone number, credit card number and expiration date, and the shipping address for product delivery.
This helps us to process and complete your order and to notify you about its status.
We are personalizing your buying experience using your previous orders to configure our recommendations about the coffees and articles that might interest you. We also monitor commercial trends of our clients and their use of the Web site to help us develop the shop's design and appearance so that your purchasing experience is comfortable and fruitful
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